Privacy policy.

Who is responsible.

Extrinsic Solutions Limited (company number 09803586) is responsible for personal information collected through XLR8 Equine UK. Our registered office and postal address is 36 & 38 Cross Hayes, Malmesbury, Wiltshire SN16 9BG. You can contact us through the contact form or by writing to that address.

Information we collect.

When you contact us, create an account or place an order, we may collect the information you provide, including your name, telephone number, email address, billing and delivery addresses, order details and message. Shopify and our service providers may also process payment, device, browser and network information needed to operate and secure the store.

How we use it.

We use personal information to provide the store, process and deliver orders, communicate with you, answer enquiries, prevent fraud, meet legal obligations and improve our services. The lawful basis depends on the activity and may include performance of a contract, legal obligation, legitimate interests or consent.

We do not sell personal information. It may be handled by Shopify and trusted payment, delivery, hosting, email or technical service providers working on our behalf, or disclosed where the law requires it.

How long we keep it.

We retain information only for as long as needed for the purpose for which it was collected, including to provide services, meet tax, accounting and other legal requirements, resolve disputes and enforce agreements. Retention periods vary according to the type of record and applicable law.

Your rights.

Depending on the circumstances, you may ask for access to, correction of or deletion of your information, or ask us to restrict or stop certain processing. You may withdraw consent where consent is the basis for processing. You can contact us through the contact form. You also have the right to complain to the UK Information Commissioner’s Office.

Cookies and changes.

Read our cookie policy for information about website storage. We may revise this policy as the store develops; the date above will show the latest update.