Returns & refunds.

Starting a return

If you would like to return an item, please email enquiries@xlr8equine.co.uk before sending it back. Include your order number, the item you wish to return and the reason for the return.

You may request a return within 28 days of receiving your order. This returns policy is in addition to, and does not affect, your statutory rights.

Return condition

For returns made under our voluntary 28-day returns policy, products must be unused, unworn, not tried on and returned in their original packaging.

During the statutory cancellation period, you may inspect an item only as you reasonably could in a shop. Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Return postage

• Change of mind: you are responsible for arranging and paying for secure return postage.
• Faulty or incorrect item: please contact us first. We will arrange the return or reimburse reasonable return postage, as appropriate.

We recommend retaining proof of postage until your return has been completed.

Return address

Approved returns should be sent to:

XLR8 Equine UK
36–38 Cross Hayes Lane
Malmesbury
Wiltshire
SN16 9BG
United Kingdom

Please do not send an item back before contacting us, as this may delay your return.

Refunds

We will email you when your return has been received and inspected. If approved, the refund will be made to your original payment method.

Where the statutory right to cancel applies, refunds will be issued within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. The standard outbound delivery charge will also be refunded where required by law; any additional amount paid for express or premium delivery is not refundable.

Your bank or card provider may take additional time to show the refund in your account.

Faulty or incorrect items

If an item is faulty, damaged on arrival or different from what you ordered, email enquiries@xlr8equine.co.uk as soon as possible. Include your order confirmation, a description of the issue and photographs where possible. Depending on the circumstances and your legal rights, the item may be repaired, replaced or refunded.

Cancelling an online order

If you are a consumer, you generally have a legal right to cancel an online order within 14 days of receiving the goods. Tell us clearly by email if you wish to cancel. You then normally have a further 14 days to return the goods. Any statutory exceptions will continue to apply.